Operations Associate
London, London, United Kingdom
Full Time
Mid Level
Operations Associate, UK
- Location: United Kingdom
- Salary: £30,000
- Date Posted: 27th April 2025
“Market Research has changed more in the past 3 years, than in the previous 40”
About System1.
System1 is the leading global Marketing decision making platform. We help brands measure and understand whether their marketing works. Predictive technology is our passion, but our focus is very much human. We understand the power of emotion and capture the nuances of human behaviour to power data-driven decisions. We want to drive change and rewire behaviours, envisioning a world where our pioneering methodologies are embedded in the workflows of every marketing decision-maker. We are also who we are because of our people. So, if you share our enthusiasm, are ambitious, creative, and highly motivated, then we’d love to hear from you! Join the System1 team to continue to help us remove the guesswork for marketeers everywhere, as well as secure our growth, ambition, and success.
To learn more about us, please visit System1 Group | Create with Confidence
Becoming part of the team
With 10 Global Offices and over 150 employees, System1 is a fast-changing business. With exceptional IP, technological advantage and a world-class team we are very well positioned for rapid growth. Central to this is our people. We need to hire the right people, into the right roles, at the right time.
- Are you up for being a part of the commercial team to promote System1, our thought leadership, partnership activity, product launches, and promotional activity?
- Are you excited by working with leading edge IP and products that can make a huge impact on our customers’ businesses?
- Do you relish the role of being the disruptor in a category and rise to the challenge of stretching goals?
About The Role
We’re a dynamic, fast-growing business (25% growth last year!) and we need top-tier talent to join us on that journey.
We are looking for a talented and experienced person to join our global Operations team, supporting our Commercial and Research colleagues to deliver fantastic solutions to our customers.
What will you be doing?
- Working closely with the commercial and research teams on customer projects ensure seamless customer delivery
- Advising commercial and research teams on best practices and product concerns
- Support the wider operations team with day-to-day administration, ensuring delivery of excellent customer service within agreed SLAs
- Manage project delivery with the help of project teams and escalate issues with the suppliers when necessary
- Work with key delivery suppliers around the world, including our suppliers based in Bulgaria, India and sample providers, translation and data processing/charting agencies
- Identify and resolve challenges and issues within the delivery operations process and keep instruction documents updated
You need to be this kind of person:
- Happy working in a fast-paced environment and dealing with changes as they arise
- Confident communicating at all levels, both internally and externally
- Happy working collaboratively as part of a team and building great working relationships across the company
- Able to prioritise workload and resourceful in solving problems
- Positive and conscientious, with a flexible approach to work
- Eager to learn new skills and keen to build on existing experience
- Able to remain calm and focused under pressure
- Able to show analytical and problem-solving skills, with great attention to detail and organisation
You need to have the following experience:
- 2+ years’ experience in Customer Operations, Account Management or Customer Success
- Strong interpersonal skills with the ability to communicate effectively and build rapport with clients and internal stakeholders
- Familiarity with Project Management best practices.
- Experience with ticketing systems (JIRA etc) and Microsoft applications such as Excel, PowerPoint and PowerBI
- Previous administrative experience in a professional environment
- Excellent written and oral communication skills
Benefits
We offer a competitive salary and bonus scheme, including health insurance, and pension. Our people are important to us, and we understand that each person has a life outside of work and we therefore offer flexible working arrangements (Hybrid) aiming to suit your needs. We also offer several wellbeing resources such as “de-clutter” afternoons for your personal and professional needs.
We encourage learning and offer education reimbursement opportunities.
We have recognition schemes, and regular socials, including summer and winter parties!
We welcome applicants from all diverse communities and encourage our candidates to ask us about reasonable adjustments that we may be able to make to support through our recruitment process and while in post.
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